Best Services Routing (BSR) Determines the Best Resource to Service

question 16

Multiple Choice

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

• A) Estimated Wait Time (EWT)
• B) Availability of the agents
• C) Oldest call waiting
• D) Selection strategy for the active VDN
• E) Agent Average Speed of Answer

Understand the principles of cost-plus pricing and how to determine selling prices using this approach.

Learn how to assess and make decisions on whether to process further or sell products at the split-off point.

Understand how to perform break-even and profitability analysis under different pricing and cost scenarios.

Grasp the concept of the economic value to the customer and how this impacts pricing strategies.

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Definitions:

Imaginary Audience

An aspect of adolescent egocentrism; the belief that other people are as concerned with our thoughts and behaviors as we are.

Adolescents

Individuals in the transitional stage of physical and psychological development that occurs between childhood and adulthood.

Object Permanence

Recognition that objects removed from sight still exist, as demonstrated in young children by continued pursuit.

Infants

Very young children, especially those under one year of age, characterized by rapid developmental changes.