When Setting Up Skill-Based Routing, You Have to Create Task

question 41

Multiple Choice

When setting up skill-based routing, you have to create task tags for each skill, and then assign them. To which two objects can you assign a skill? (Choose two.)

• A) Topics
• B) Privileges
• C) Profiles
• D) Agents
• E) Agent Groups

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Definitions:

Overwhelming Fear

Overwhelming fear is an intense emotional response characterized by a sense of dread or panic that can disrupt normal functioning and is often disproportionate to the actual threat posed.

Crowded Airplane

Refers to a situation where an airplane is filled to its capacity with passengers, often leading to discomfort and lack of space.

Feel Trapped

The sensation of being physically or emotionally confined to a situation or environment from which one believes they cannot escape.

Panic Disorder

A mental health condition characterized by sudden and repeated episodes of intense fear accompanied by physical symptoms.