You Have Created a New Real-Time Screen for the Agents

question 3

Multiple Choice

You have created a new real-time screen for the agents, and assigned it to their profile. However, when they look at it, it does not display information for all groups. What should you check?

• A) In the Agent tab, check the authorization.
• B) In the Profile, check the authorization.
• C) In the Agent tab, check the privileges.
• D) In the Profile, check the privileges.

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Definitions:

Erikson

Refers to Erik Erikson, a psychologist known for his theory on psychosocial development across eight stages of human life.

Individuality

Consists of two dimensions: self-assertion, the ability to have and communicate a point of view; and separateness, the use of communication patterns to express how one is different from others.

Self-assertion

The action of confidently and forcefully expressing one's opinions, needs, and rights without infringing on the rights of others.

Separateness

The state or condition of being distinct, separate, or not connected.