To Instruct the Agent to Give Information to Certain Callers

question 39

Multiple Choice

To instruct the agent to give information to certain callers, a customer wants to have the ability to display a script for their agent in the realtime screen. Which realtime element is used to achieve this?

• A) Direct Call Element
• B) Customer History Element
• C) Internet Browser Element
• D) Value Element

---

Definitions:

Confidence Interval

A range of values, derived from sample statistics, that is likely to contain the value of an unknown population parameter with a specified level of confidence.

Confidence Interval Estimate

A statistical range, with a certain level of confidence, that is likely to contain a population parameter.

Standard Deviation

Standard Deviation is a statistical measure that quantifies the amount of variation or dispersion of a set of values.

Population Variance

The measure of how data points in a population are spread out from the average value.