Which One of the Following Is the BEST Description of the Purpose

question 246

Multiple Choice

Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

• A) To decide how IT will engage with suppliers during the service lifecycle
• B) To proactively prevent all outages to IT services
• C) To design and build processes which will meet business needs
• D) To deliver and manage IT services at agreed levels to business users and customers

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Definitions:

Return On Investment

A financial metric used to evaluate the efficiency or profitability of an investment, calculated by dividing the benefit (return) by the cost of the investment.

Training Evaluation

The process of assessing the effectiveness of a training program, often using criteria such as learner satisfaction, learning achieved, and behavior change.

Break-Even

The point at which total costs and total revenue are equal, leading to no net loss or gain for a business.

Effect Size

A quantitative measure of the strength of a phenomenon or the magnitude of a difference between groups in research.