Which One of the Following Is the BEST Description of a Major

question 148

Multiple Choice

Which one of the following is the BEST description of a major incident?

• A) An incident which is so complex that it requires root cause analysis before a workaround can be found
• B) An incident which requires a large number of people to resolve
• C) An incident logged by a senior manager
• D) An incident which has a high priority or a high impact on the business

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Definitions:

Total Quality Management

A management approach focused on continuous improvement of processes, products, and services through employee involvement and customer feedback.

Quality Improvement

Initiatives or processes aimed at enhancing the standard, effectiveness, or reliability of products, services, or operations.

Business Activities

Fundamental actions taken by a company to run its operations, including investing, financing, and operating activities.

Indirect Materials

Materials used in the production process that cannot be directly linked to a specific product, such as lubricants and cleaning supplies.