Which of the Following Is the BEST Description of a Centralized

question 337

Multiple Choice

Which of the following is the BEST description of a centralized service desk?

• A) The desk is co-located within or physically close to the user community it serves
• B) The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
• C) The desk provides 24 hour global support
• D) There is a single desk in one location serving the whole organization

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Definitions:

Metasearch Engines

Search tools that format search requests for multiple search engines simultaneously.

Web Directories

Online lists of websites selected by human editors.

Conventional Search Engines

Traditional web-based tools that index and retrieve information from the internet based on user queries, such as Google or Bing.

Algorithms

Step-by-step procedures or formulas for solving problems or performing tasks, often used in computing and mathematical processes.