Which ITIL Process Is Used to Restore Normal Service Operation

question 251

Multiple Choice

Which ITIL process is used to restore normal service operation as quickly as possible?

• A) Service level management
• B) Incident management
• C) Problem management
• D) Availability management

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Definitions:

Type II Error

A statistical mistake of failing to reject a false null hypothesis; also known as a false negative.

Expected Decision Error Costs

The anticipated costs associated with making incorrect decisions, often used in risk assessment and decision-making processes.

Unsold Merchandise

Items that have not been sold during a specific period, often leading to overstock and potential losses for businesses.

Risk

The uncertainty regarding the loss or gain in the future, affecting decisions in finance and investments.