Which Part of the Service Lifecycle Is Responsible for Coordinating

question 50

Multiple Choice

Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

• A) Continual Service Improvement
• B) Service Transition
• C) Service Design
• D) Service Operation

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Definitions:

Role Schema

The cognitive structure that holds expectations and beliefs about the behaviors, attributes, and roles of individuals within certain contexts.

Group Schema

A shared cognitive framework held by members of a group, which helps them interpret and predict the behavior and attitudes of the group.

Internal

Pertaining to or existing within an entity (such as an individual, organization, or system).

Stable

Characterized by consistency, permanence, and resistance to change over time.