Which of the Following Statements Is CORRECT

question 125

Multiple Choice

Which of the following statements is CORRECT?

• A) Process owners are more important to service management than service owners
• B) Service owners are more important to service management than process owners
• C) Service owners are as important to service management as process owners
• D) Process owners and service owners are not required within the same organization

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Definitions:

Traceable Costs

Direct costs associated with a specific product, department, or segment that can be directly attributed to that area.

Budget Reports

Financial documents that outline the planned versus actual revenue and expenses over a period.

Managerial Responsibility

The duty and accountability held by managers to make decisions, oversee operations, and ensure the strategic objectives of the organization are met.

Controllable Costs

Expenses that can be directly controlled or influenced by a manager or decision-maker within a certain time frame.