Within the Continual Service Improvement (CSI) 7 Step Improvement Process

question 34

Multiple Choice

Within the Continual Service Improvement (CSI) 7 step improvement process, data needs to be gathered and analyzed from which other area of the lifecycle in order to answer the question "Did we get there?"

• A) Service Strategy
• B) Service Design
• C) Service Operation
• D) Service Transition

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Definitions:

Customer and Market Changes

Shifts in consumer preferences or market dynamics that can impact businesses, requiring adaptation to new trends, demands, or competitive landscapes.

Social and Political Pressures

Social and political pressures involve the influence exerted by societal norms, values, or political contexts on individuals or organizations, often impacting decision-making and actions.

Lewin's Basic Change Model

A model describing organizational change through three steps: unfreezing, changing, and refreezing.

Refreezing

The stage in the Lewin's change model where new behaviors or changes are consolidated and integrated into normal operations to ensure they are sustained.