Which of the Following Are Objectives of Service Level Management

question 404

Multiple Choice

Which of the following are objectives of service level management? 1: Defining, documenting and agreeing the level of FT services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction 4: Identifying possible future markets that the service provider could operate in

• A) 1, 2 and 3 only
• B) 1 and 2 only
• C) 1, 2 and 4 only
• D) All of the above