Which of the Following Provide Value to the Business from Service

question 84

Multiple Choice

Which of the following provide value to the business from service strategy? 1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2) Enabling the service provider to respond quickly and effectively to changes in the business environment
3) Reduction in the duration and frequency of service outages

• A) All of the above
• B) 1 and 3 only
• C) 1 and 2 only
• D) 2 and 3 only

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Definitions:

Median

The middle value in a list of numbers, which separates the higher half from the lower half.

Standard Deviation

A metric that quantifies the degree to which values in a collection vary from the average value of the group.

IQR

The interquartile range, a measure of statistical variability between the 25th and 75th percentiles.

Range

The difference between the highest and lowest values in a dataset, providing a measure of the data's dispersion.