Which of the Following Do Service Metrics Measure

question 276

Multiple Choice

Which of the following do Service Metrics measure?

• A) Processes and functions
• B) Maturity and cost
• C) The end to end service
• D) Infrastructure availability

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Definitions:

Peak-Load Pricing

A pricing strategy that involves adjusting prices in response to fluctuations in demand, particularly during peak usage times.

Marginal Cost

The expense associated with the production of an extra unit of a product or service.

Rebates

Rebates are partial refunds to purchasers of products or services, often used as a promotional tool by marketers to increase sales or the perceived value of a product.

Peak-Load Pricing

Pricing strategy that involves charging higher prices during peak times when demand is higher and resources are more constrained.