Which Process Is Responsible for Managing All Service Requests from Users

question 15

Multiple Choice

Which process is responsible for managing all service requests from users?

• A) Change fulfillment
• B) Incident management
• C) Request fulfillment
• D) Event management

---

Definitions:

Counterproductive Work Behaviors

Actions by employees that harm or intend to harm a company and its resources.

Voluntary

Refers to actions or services performed out of free will without any coercion or legal obligation.

Threats

Potential causes of harm or danger to individuals, organizations, or systems, stemming from various sources like environmental conditions, cyber-attacks, or competitive actions.

Work Avoidance

Behaviors or attitudes aimed at evading tasks or responsibilities, often due to lack of motivation or fear of failure.