Which of the Following Is the Correct Definition of an Outcome

question 287

Multiple Choice

Which of the following is the correct definition of an outcome?

• A) The results specific to the clauses in a service level agreement (SLA)
• B) The result of carrying out an activity, following a process or delivering an IT service
• C) All the accumulated knowledge of the service provider
• D) All incidents reported to the service desk

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Definitions:

Bi-modal Profile

A distribution with two different modes or peaks, reflecting two predominant values or characteristics within a dataset.

Distributions

In statistics, the way in which values of a variable are spread or dispersed across a range.

Inferential Statistics

A branch of statistics that uses a random sample of data taken from a population to describe and make inferences about the population.

Randomly Selected

A method of selection where each member of a population has an equal chance of being chosen, often used to ensure unbiased samples in research.