What Guidance Does ITIL Give on the Frequency of Production

question 389

Multiple Choice

What guidance does ITIL give on the frequency of production of service reporting?

• A) Service reporting intervals must be defined and agreed with the customers
• B) Reporting intervals should be set by the service provider
• C) Reports should be produced weekly
• D) Service reporting intervals must be the same for all services

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Definitions:

Exponential Distribution

A statistical distribution that characterizes the interval between occurrences in a scenario where events happen constantly and independently, maintaining a uniform average frequency.

Exponential Distribution

A probability distribution used to model the time between events in a process in which events occur continuously and independently at a constant average rate.

Exponentially Distributed

A type of probability distribution that describes the time between events in a process where events occur continuously and independently at a constant average rate.

Random Variable

A variable, the value of which hinges on the happenings related to a chance occurrence.