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What are the three types of metrics that an organization should collect to support continual service improvement (CSI) ?
Market Share
The slice of a market under the control of a particular company or product.
Unit Sales
The total number of individual items or units sold within a specific timeframe.
Quality
The degree to which a product or service meets or exceeds customer expectations, often used as a key indicator of value and reliability.
Logistics
The detailed organization and implementation of a complex operation, often referring to the process of coordinating and moving resources like materials, equipment, and inventory.
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