Which Statement About Service Level Agreements (SLAs) Is CORRECT

question 293

Multiple Choice

Which statement about Service Level Agreements (SLAs) is CORRECT?

• A) They must contain legal wording because of their importance
• B) There should always be a separate SLA for each specific customer
• C) The wording must be clear and concise to allow no room for ambiguity
• D) Changes to the SLA can only be requested by the customer

Examine real-world examples of privacy invasion and protection.

Understand the hierarchy and functions of different courts within the Canadian legal system.

Identify the correct jurisdiction for various types of legal actions.

Recognize alternative dispute resolution (ADR) methods and their advantages.

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Definitions:

Sampling Distribution

A probability distribution of a statistic obtained from a large number of samples drawn from a specific population.

Mean

The average of a set of numbers, calculated by dividing the sum of all the values by the number of values.

Central Limit Theorem

Theorem stating that sample means are approximately normally distributed for an infinite number of random samples drawn from a population.

Population Mean

The average value of a population's characteristics.