Undertaking a Gap Analysis Is a Key Activity Within Which

question 281

Multiple Choice

Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?

• A) Plan
• B) Do
• C) Check
• D) Act

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Definitions:

Risk-Free Rate

The theoretical rate of return of an investment with zero risk of financial loss, often represented by the yield of government bonds from stable governments.

Market Risk Premium

This is the extra return expected by investors for holding a risky market portfolio instead of risk-free assets.

Security Market Line

A line that represents the risk versus expected return of the market; used to assess the performance of investments compared to the market.

Systematic Risk

The inherent risk associated with the overall market or economy that cannot be eliminated through diversification.