Which of the Following Statements Is CORRECT? (1) the Only

question 209

Multiple Choice

Which of the following statements is CORRECT? (1) The only phase of the Service Management Lifecycle where value can be measured is Service Operation (2) All of the phases of the lifecycle are concerned with the value of IT services

• A) Both of the above
• B) Neither of the above
• C) 2 only
• D) 1 only

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Definitions:

Failed Change Programs

Initiatives aimed at organizational or behavioral change that do not achieve their intended outcomes, often due to resistance, inadequate planning, or lack of resources.

Implementation

The process of putting a decision or plan into effect, often involving the practical aspects of executing strategies or policies.

Planned Changes

Intentional and deliberate efforts to alter an organization’s structure, processes, or culture to achieve specific goals.

Strategy and Culture

Strategy and culture encompass the plans an organization develops to achieve its long-term goals and the shared values, beliefs, and practices that shape how work is done and how people interact within the organization.