Which Statements About Best Practice Is MOST Correct

question 270

Multiple Choice

Which statements about best practice is MOST correct?

• A) Customers are a source of best practice and will advise service providers how it should be implemented
• B) Internal experience is the only source of best practice because it is developed within the service provider
• C) ITIL is a source of best practice and is validated across a wide set of environments and situations
• D) Suppliers are a source of best practice and they will improve the services delivered by a service Provider

---

Definitions:

Guidelines

Recommendations or principles that suggest a course of action or provide direction in specific situations.

Throughputs

Processes or activities that transform inputs into outputs within a system or operation.

Inputs

Resources, information, or efforts contributed towards a process or system in order to achieve output.

Outputs

The final products, services, or results generated by a system, process, or activity.