Which of the Following Activities Are Performed by a Desk

question 146

Multiple Choice

Which of the following activities are performed by a desk? 1. Logging details of incidents and service requests
2) Providing first-line investigation and diagnosis
3) Restoring service
4) Implementing all standard changes

• A) All of the above
• B) 1, 2 and 3 only
• C) 2 and 4 only
• D) 3 and 4 only

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Definitions:

White Space

The unmarked or empty areas in a design or layout, which can help to create a clean appearance and improve readability.

Haptics

Refers to the use of touch in communication or interaction with technology, providing feedback through vibrations or movements.

Poor Design Decisions

Choices made during the design process that negatively affect the usability, functionality, or aesthetic appeal of a product or service.

Readability

The ease with which text can be read and understood by its intended audience, often influenced by factors like sentence structure and vocabulary.