Which of the Following Is the BEST Description of a Service-Based

question 254

Multiple Choice

Which of the following is the BEST description of a service-based service level agreement (SLA) ?

• A) The SLA covers one service, for all the customers of that service
• B) The SLA covers an individual customer group for all services they use
• C) An SLA that covers all customers for all services
• D) An SLA for a service with no customers

Comprehend the importance of performance in society's economic development and growth.

Understand the concept of globalization and its impact on labor markets and business.

Recognize the importance and implications of technology in the new economy.

Identify career trends and changes in the 21st century workplace.

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Definitions:

Income Effect

The change in an individual's consumption pattern due to a change in their real income, usually following a change in prices.

Substitution Effect

The change in consumption patterns due to a shift in relative prices, leading consumers to replace more expensive items with cheaper alternatives.

Leisure

Free time spent away from business, work, and domestic chores, often used for relaxation, recreation, or hobbies.

Substitution Effect

The effect of a change in the price of a good or service on the demand for that good or service, due to consumers switching to or from substitutes.