Which of the Following BEST Describes an Operational Level Agreement

question 408

Multiple Choice

Which of the following BEST describes an operational level agreement (OLA) ?

• A) It contains targets that underpin those within an SLA to ensure that targets will not be breached by failure of the supporting activity.
• B) It is an agreement between a supplier and another part of the same organization that assists with the provision of services.
• C) It is a written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties.
• D) It is a legally binding contract outlining services delivered to an IT service provider that underpin a service that provider delivers to its customers.

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Definitions:

Effective Cycle

The portion of a process or machine's operational cycle that contributes directly to its intended function or output.

Air Conditioning System

A system designed to control the temperature, humidity, and air purity inside a closed environment.

Centrifugal Clutch

A clutch pack that uses centrifugal force to engage as engine rpm is spooled up and disengages as it spools down; uses a simple ball-and-ramp engagement hub. An example is the Eaton AutoClutch used with the UltraShift AMT.