What Is an Objective of Event Management

question 460

Multiple Choice

What is an objective of event management?

• A) To maintain user satisfaction with the quality of IT services
• B) To detect changes of state that have significance for management of an IT service
• C) To provide a channel for users to receive standard services that they are expecting
• D) To minimize the impact of incidents due to service failures that cannot be prevented

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Definitions:

Cognitive Conflict

A psychological state characterized by difficulty in resolving differences between existing knowledge and new information.

Affective Conflict

Emotional conflict arising from interpersonal disagreements or differences in values, beliefs, and feelings among members of a team or organization.

Cohesiveness

The quality of forming a united whole or working together effectively towards common goals within a group or organization.

Decoded Message

A message that has been converted from a coded or encrypted format back into its original form of language, making it understandable.