An Incident Is Proving Difficult to Resolve

question 429

Multiple Choice

An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service. What has taken place?

• A) A functional escalation
• B) A service level escalation
• C) An incident resolution
• D) A hierarchic escalation

Know how benchmarking can drive improvement in production and customer service.

Recognize the financial implications of inventory management and its strategies.

Understand the foundational elements and management practices that improve small business productivity.

Understand the process and importance of job analysis in human resource management.

---

Definitions:

Ratios

Ratios are financial metrics derived from a company's financial statements, used to evaluate aspects such as its profitability, liquidity, and solvency.

Ratio Computation

The process of calculating financial ratios, which are mathematical tools used to analyze and compare financial statements.

Income Before Taxes

A financial measure indicating the profitability of a company before accounting for its tax expense.

Income Tax Expense

The total amount of income tax a company expects to pay to tax authorities, reflecting the cost of taxes on its pre-tax income.