The BEST Processes to Automate Are Those That Are

question 483

Multiple Choice

The BEST processes to automate are those that are:

• A) Carried out by Service Operations
• B) Carried out by lots of people
• C) Critical to the success of the business mission
• D) Simple and well understood

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Definitions:

Control Group

In experimental research, the group that does not receive the treatment or intervention, serving as a comparison for measuring the effect of the treatment.

Experimenter Bias

The unintentional influence that a researcher can have on the results of a study, due to subjective expectations or desires regarding the outcome.

Self-Report Bias

A form of bias that occurs when respondents do not answer questions accurately due to misunderstanding, embarrassment, or deliberate falsehood.

Research Design

The overall strategy that outlines how to conduct research, defining how data is collected, measured, and analyzed.