What Are Underpinning Contracts Used to Document

question 510

Multiple Choice

What are underpinning contracts used to document?

• A) The provision of IT services or business services by a service provider
• B) The provision of goods and services by third party suppliers
• C) Service levels that have been agreed between the internal service provider and their customer
• D) Metrics and critical success factors (CSFs) for internal support teams

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Definitions:

Psychology

This is the scientific study of the mind and behavior, encompassing various aspects of conscious and unconscious experience as well as thought processes.

Unconscious Motivations

Desires or motivations that influence behavior without the individual's awareness, rooted in Freudian psychology.

Overt Actions

Visible or observable activities or behaviors performed by an individual.

Theorist

An individual who formulates theories or is versed in the development of hypothetical models to explain complex concepts.