Which of the Following Is NOT a Recognized Example of a Service

question 221

Multiple Choice

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

• A) Internal
• B) External
• C) Service desk
• D) Shared services unit

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Definitions:

Attitudes

Psychological tendencies expressed by evaluating a particular entity with some degree of favor or disfavor.

Deliberate Attitude

An attitude formed through conscious reasoning and reflection, rather than automatic or instinctive responses.

Positive Attitude

A mental state involving optimistic and constructive thoughts, feelings, and expectations about life situations.

Beliefs

Convictions or acceptances that something is true or exists, often based on personal faith, without absolute proof.