Which Statement About IT Service-Management Is CORRECT

question 536

Multiple Choice

Which statement about IT service-management is CORRECT?

• A) It is performed by customers using a mix of IT systems, services and processes
• B) It is performed by IT service providers using a mix of suppliers and their products  
• C) It is performed by the service desk using a mix of people, process and technology
• D) It is performed by IT service providers using a mix of people, process and technology

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Definitions:

Operant Conditioning

A learning mechanism where the potency of a behavior is tweaked by means of reward or correction.

Prenatal Testosterone

The hormone testosterone produced and present in the body during the prenatal period, potentially influencing development.

Visuospatial Skills

Abilities related to understanding, perceiving, and manipulating objects and visual images in spatial relationships.

Prefrontal Cortex

The frontal part of the brain's cerebral cortex, critical for decision making, social behavior, personality expression, and moderating complex cognitive behavior.