In Which Document Would You Expect to See an Overview

question 410

Multiple Choice

In which document would you expect to see an overview of actual service achievements against targets?

• A) Operational level agreement(OLA)
• B) Capacity plan
• C) Service level agreement(SLA)
• D) SLA monitoring chart(SLAM)

---

Definitions:

Digestion

The biological process by which the body breaks down food into absorbable nutrients, involving both mechanical and chemical actions.

Nose Drops

A liquid medication administered through the nostrils to treat conditions like nasal congestion.

Tolerance

The process of becoming less responsive to a substance (such as a drug) or a stimulus after repeated exposure.

Withdrawal

The process of reducing or eliminating the use of a substance after prolonged dependency, often leading to uncomfortable physical and psychological symptoms.