Which Describes a Proactive Trigger for Problem Management

question 143

Multiple Choice

Which describes a proactive trigger for problem management?

• A) Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
• B) Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist
• C) Suspicion or detection of a cause of one or more incidents by the service desk
• D) Trending of historical incident records to identify one or more underlying causes

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Definitions:

Natural Processes

The organic and inherent procedures and events occurring in the environment and the physical world.

Unfavorable Norms

Social rules that are perceived negatively by society or certain groups, often because they lead to undesired outcomes.

Understaffed Teams

Teams that operate with fewer members than are necessary to effectively manage the workload or achieve the team's goals.

Task Engagement

The degree of attention, interest, and effort that a person brings to bear on a particular task or activity.