Which Statement About the 'Four Ps" of Service Design Is

question 58

Multiple Choice

Which statement about the 'four Ps" of service design is CORRECT?

• A) Processes refers to skills and training
• B) Partners refers to suppliers and vendors
• C) People refers to technology and tools
• D) Products refers to procedures and metrics

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Definitions:

Cultural Innovation

The introduction and adoption of new cultural practices, ideas, or objects, often leading to significant changes in society's norms and values.

Resistance

Opposition or pushback against forces or policies perceived as unjust or oppressive.

Ethnocentrism

Ethnocentrism is the belief in the superiority of one's own ethnic group, culture, or nationality, often resulting in prejudice and discrimination against other groups.

Cow Worship

A cultural or religious practice that venerates cows as sacred animals, often associated with Hinduism.