Which Is NOT a Component of the Service Value System

question 5

Multiple Choice

Which is NOT a component of the service value system?

• A) The guiding principles
• B) Governance
• C) Practices
• D) The four dimensions of service management

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Definitions:

Quality Cost Report

A document detailing the costs associated with ensuring the quality of products or services, including prevention, appraisal, and failure costs.

Prevention Costs

Expenses incurred to avoid defects in products or services, including costs related to quality control and training.

Appraisal Costs

Costs associated with inspecting and testing both raw materials and finished products to ensure quality standards are met.

Internal Failure Costs

Costs associated with defects found before the delivery of a product to the customer, such as scrap and rework expenses.