Which of These Should Be Logged and Managed as a Problem

question 117

Multiple Choice

Which of these should be logged and managed as a problem?

• A) A user requests delivery of a laptop
• B) A monitoring tool detects a change of state for a service
• C) Trend analysis shows a large number of similar incidents
• D) 'Continual improvement' needs to prioritize an improvement opportunity

---

Definitions:

Social Darwinist

Refers to the application of the natural selection theory to social, political, and economic issues, proposing that success and failure in these spheres are governed by natural laws.

Survival of the Fittest

is a concept from evolutionary theory, suggesting that individuals or species that are best adapted to their environment are more likely to survive and reproduce.

Front Region

A term from Erving Goffman's dramaturgical analysis referring to social settings where individuals perform specific roles for an audience, adhering to societal norms and expectations.

Social Darwinism

A theory that applies the concepts of natural selection and survival of the fittest to human societies, often used to justify social policies that maintain societal inequalities.