Which Practice Has a Purpose to Support the Quality of the Service

question 63

Multiple Choice

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

• A) Change control
• B) IT asset management
• C) Service desk
• D) Service request management

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Definitions:

Factorial Design

A research strategy in experiments that evaluates the interaction between multiple factors and their combined impact on the outcome.

Repeated Measures Design

An experimental design in which the same subjects are exposed to each condition or treatment, allowing direct comparison of different treatments on the same subjects.

Factorial Design

A type of experimental design that allows researchers to examine the effect of two or more variables simultaneously by changing them together, not just one at a time.

Participants

Individuals who take part in a research study, often providing data through their behavior, responses, or physiological reactions.