Which ITIL Practice Has a Purpose That Includes Reducing the Likelihood

question 203

Multiple Choice

Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

• A) Change control
• B) Continual improvement
• C) Problem management
• D) Service desk

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Definitions:

Egocentric

Pertaining to an individual's tendency to perceive, understand, and interpret the world primarily in relation to oneself.

Selman

This term alone lacks context but could refer to Robert Selman, a psychologist known for his work in the development of social awareness in children.

Depth

The quality of being profound or having significant meaning, or in spatial contexts, the distance from the surface or top to the bottom.

Friendships

Mutual relationships between two or more people, characterized by trust, affection, and support.