What Is the MOST Important Reason for Prioritizing Incidents

question 166

Multiple Choice

What is the MOST important reason for prioritizing incidents?

• A) To ensure that user expectations are realistic
• B) To ensure that incidents with highest impact are resolved first
• C) To help information-sharing are learning
• D) To provide links to related changes and known errors

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Definitions:

Slander

Spoken defamation.

Mass Communication

The process of creating, sending, receiving, and analyzing messages to a large audience through various media channels.

False Rumour

Incorrect or unfounded information spread among people, often causing misunderstanding or misinformation.

Qualified Privilege

A legal exemption allowing individuals to make certain statements without fear of defamation liability in specific circumstances where it is deemed necessary to communicate the information.