Which Practice Has a Strong Influence on the User Experience

question 20

Multiple Choice

Which practice has a strong influence on the user experience and perception of the service provider?

• A) Service desk
• B) Change enablement
• C) Service level management
• D) Supplier management

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Definitions:

Emotional Reactions

Responses driven by one's feelings to certain stimuli or situations, involving physiological, behavioral, and cognitive aspects.

Voluntarily Controlled

Actions or processes that an individual can consciously direct or regulate according to their own will.

Emotion Research

The scientific study aimed at understanding the psychological and physiological aspects of emotions, including their causes, effects, and mechanisms of expression and regulation.

Gut-level

Relating to an instinctive emotional response rather than a rational process.