Which Service Catalogue View Is Considered Beneficial When Constructing Relationship

question 42

Multiple Choice

Which service catalogue view is considered beneficial when constructing relationship between services, SLAs, OLAs, and other underpinning agreements?

• A) Service-based SLA view
• B) Wholesale customer view
• C) Retail customer view
• D) Supporting services view

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Definitions:

Recognition Rewards

Systems or programs implemented to acknowledge and reward employees' achievements and contributions.

Role Models

Individuals admired for their ways of being or behaviors, who serve as examples for others to imitate.

Influence Attitudes

The ability to affect others’ viewpoints or feelings towards people, objects, or concepts, leading to behavioral changes.

Own Happiness

Taking responsibility for one's own emotional well-being and actively pursuing actions that contribute to personal joy and fulfillment.