Which Is a Purpose of the 'Service Level Management' Practice

question 162

Multiple Choice

Which is a purpose of the 'service level management' practice?

• A) To establish and nurture the links between the organization and its stakeholders
• B) To ensure that the organization's suppliers and their performance are managed appropriately
• C) To set clear business-based targets for service levels
• D) To support the agreed quality of a service handling all agreed, user-initiated service requests

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Definitions:

Sensorimotor

The first stage in Piaget’s theory of cognitive development, from birth to about two years, characterized by the development of coordination between sensory input and motor actions.

Preoperational

A stage in Jean Piaget's theory of cognitive development, occurring roughly between the ages of 2 and 7, characterized by symbolic thinking, egocentrism, and difficulty understanding abstract concepts.

Concrete Operational

A stage in Piaget's theory of cognitive development during which children gain the ability to think logically about concrete events.

Formal Operational

The final stage in Piaget's theory of cognitive development, beginning around age 11, where individuals gain the ability to think abstractly and logically about hypothetical situations.