Which Practice Has a Purpose to Support the Quality of the Service

question 63

Multiple Choice

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

• A) Change control
• B) IT asset management
• C) Service desk
• D) Service request management

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Definitions:

Concessions

Compromises made by one party to another during negotiations in order to reach an agreement or resolve a conflict.

Play Down Differences

The act of minimizing or understating the importance of disparities or variations among people or situations.

Accommodation

The process of adjusting one's behavior or thinking to align with others' expectations or to cope with new information.

Conflict Management Strategy

An approach for handling disputes and disagreements in an effective manner to find a resolution.