Which Is NOT a Component of the Service Value System

question 18

Multiple Choice

Which is NOT a component of the service value system?

• A) The service value chain
• B) Opportunity and demand
• C) Continual improvement
• D) Governance

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Definitions:

Consumer Income

The total amount of income available to an individual or household for spending, saving, or investment after taxes.

Availability

The degree to which a product or service can be purchased or accessed by consumers at a given time.

Consumer Tastes

Preferences and likings of consumers that influence their purchasing decisions and are shaped by cultural, social, and individual factors.

Close Substitutes

Products or services that can easily replace each other in the eyes of the consumer due to their similarities in function or utility.