Which Practice Uses Technologies Such as Intelligent Telephony Systems, a Knowledge

question 31

Multiple Choice

Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

• A) Service configuration management
• B) Service desk
• C) Problem management
• D) Deployment management

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Definitions:

Rates of Abuse

The frequency or occurrence of abusive actions or behaviors within a specified population or area.

LGBT Individuals

Refers to persons who identify as lesbian, gay, bisexual, or transgender, encompassing a diverse community of sexual orientations and gender identities.

Transgender People

Individuals whose gender identity differs from the sex they were assigned at birth.

Discrimination

Discrimination is the unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, sex, or disability.