Which Process Has the Objective to Identify Changes to the Customer

question 53

Multiple Choice

Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

• A) Business relationship management
• B) Service level management
• C) Availability management
• D) Change management

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Definitions:

Electric Shock

A sudden discharge of electricity through a part of the body, causing a rapid and intense stimulation of nerves.

Bright Lights

Intense illumination often used to describe environments with a high level of artificial or natural light.

Social Learning

A theory that posits people learn new behaviors and attitudes through observation of others (models) and the outcomes of those behaviors.

School Learning

A process that involves acquiring knowledge, skills, values, and attitudes within an educational institution.