Match the Person or Term with the with the Correct

question 114

Multiple Choice

Match the person or term with the with the correct description.
-Oslo Accords

• A)Israel and Palestinian agreement
• B)dismantled by Clinton
• C)awareness of American diversity
• D)Rwanda
• E)banking regulation repealed in 1999
• F)largest corporate employer in 2000
• G)Foxwoods Casino
• H)Chinese demonstration for democracy
• I)cash payment for low-income workers
• J)fall of communism in eastern Europe
• K)free-trade zone
• L)Kuwaiti freedom

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Definitions:

Controllable Factor

An element or variable in a business or process that can be modified or adjusted according to the needs of the manager or operator.

Experience Economy

An economic concept where businesses create memorable events for their customers, and the memory itself becomes the product.

Service Blueprint

A detailed diagram that visualizes the service process, points of customer contact, and the front and back-office activities that a service entails.

Customer Contact Audit

An evaluation process that examines all the points of interaction between a customer and a company to improve customer service and experience.