Using the Finesse REST APIs Coupled with the Finesse Notifications

question 10

Multiple Choice

Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can be accomplished? (Choose two.)

• A) Add video calling capabilities to an existing application such as a CRM.
• B) Add outbound call capabilities to an existing application such as a CRM.
• C) Develop a secure monitoring application that captures the agent's states and dialog information of every agent in the contact center system.
• D) Develop a fully functioning custom agent desktop that has call control, workflows, and client logging.
• E) Develop a fully functioning custom agent desktop for chat, email, and SMS interactions including the content of the chat, email, and SMS.

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Definitions:

Demand for Currency

The desire or need for holding cash as opposed to other forms of wealth or assets.

Pegged Currencies

A regime where a country's currency value is fixed relative to another currency or a basket of currencies.

U.S. Dollar

The official currency of the United States, widely used as a benchmark and reserve currency around the world.

International Transactions

Deals that involve the exchange of goods, services, or financial assets across national borders.