Which Two Use Cases Can Be Accomplished Using the Finesse

question 34

Multiple Choice

Which two use cases can be accomplished using the Finesse JavaScript library? (Choose two.)

• A) Integrate customer relationship management capabilities into the Finesse agent desktop.
• B) Build a custom browser-based agent desktop.
• C) Build a Finesse gadget to add quick dial to the Finesse agent desktop.
• D) Build a Finesse gadget to create new agents on the Finesse system.
• E) Build a Finesse gadget to configure Finesse log levels for the Finesse administrator console.

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Definitions:

Negative Selection

A process in immunology where self-reactive T or B cells are eliminated during development, preventing autoimmune diseases.

Positive Selection

A process in the immune system whereby cells that recognize a foreign antigen with high affinity are selectively proliferated.

Cold

A decrease in temperature, or a viral infection causing symptoms like runny nose, coughing, and sore throat.

Adaptive Immunity

A subsystem of the immune system that is characterized by the creation of antibodies and the establishment of memory cells, providing long-term immunity against pathogens.