Using the Finesse REST APIs Coupled with the Finesse Notifications

question 10

Multiple Choice

Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can be accomplished? (Choose two.)

• A) Add video calling capabilities to an existing application such as a CRM.
• B) Add outbound call capabilities to an existing application such as a CRM.
• C) Develop a secure monitoring application that captures the agent's states and dialog information of every agent in the contact center system.
• D) Develop a fully functioning custom agent desktop that has call control, workflows, and client logging.
• E) Develop a fully functioning custom agent desktop for chat, email, and SMS interactions including the content of the chat, email, and SMS.

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Definitions:

Direct Marketing

A type of advertising strategy that delivers promotional messages directly to potential customers on an individual basis, often through mail, email, or phone.

Coupons

Documents that entitle the customers who carry them to a discount on a product.

Outdoor Advertising

Marketing and promotional activities that use outdoor spaces, such as billboards, transit ads, and digital displays, to convey messages to the public.

Short Exposure

A brief period of time during which consumers are exposed to a message, advertisement, or product.